Return

Impairment

You are solely liable for any loss in value of the product or products resulting from handling or use that goes beyond what is necessary to determine the nature, characteristics, and functioning of the product.

Excluded from the right of withdrawal

Certain products (such as hookahs, pipes, vaporizers, and similar items) are excluded from the right of withdrawal if they are not sealed and/or have been used after delivery. Once the seal has been broken, these products are no longer suitable for return for health and hygiene reasons. Perishable goods (such as truffles, spores, and grow kits) also cannot be returned. Are you dissatisfied with a perishable product? Please contact our customer service. We’d be happy to work with you to find a solution.

Damage and problems

Please inspect your order upon receipt. Contact us immediately if the item is defective or damaged, or if you received the wrong item. That way, we can assess and resolve the issue.

Exceptions and Non-Returnable Items

Certain items cannot be returned, such as perishable goods (like food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Do you have questions about your specific item? Please contact us.

Exchange

The fastest way to get what you want: return the item and place a separate order for the new item as soon as your return has been accepted.

Refunds

We'll let you know once we've received and inspected your return. We'll also let you know if the refund has been approved. Once approved, we'll automatically issue a refund through your original payment method. It may take some time for your bank or credit card company to process the refund.