Sending & Receiving
We strive to ship all orders within 1 business day. All orders are always packaged discreetly and include tracking.
To which countries?
We ship to most EU countries. You can find them in the table below.
Which carrier?
We ship our EU packages via DHL, DPD, or PostNL, depending on the region. This allows us to provide the best possible service.
Track a Package
You'll always receive a tracking code to track your package from door to door.
Delivery Times and Shipping Costs
| Land | Delivery time | Shipping costs |
|---|---|---|
| Belgium | 1 to 2 days | €7.95 |
| Bulgaria | 6 to 8 days | €21.95 |
| Germany | 1 to 3 days | €7.95 |
| Estonia | 4 to 6 days | €19.95 |
| France | 2 to 3 days | €10.95 |
| Greece | 6 to 8 days | €21.95 |
| Ireland | 3 to 4 days | €16.95 |
| Italy | 2 to 4 days | €18.95 |
| Croatia | 3 to 5 days | €17.95 |
| Latvia | 3 to 5 days | €15.95 |
| Lithuania | 3 to 5 days | €22.95 |
| Luxembourg | 1 to 2 days | €11.95 |
| Netherlands | 1 to 2 days | €6.95 |
| Austria | 2 to 3 days | €11.95 |
| Poland | 2 to 3 days | €14.95 |
| Portugal | 3 to 4 days | €20.95 |
| Romania | 3 to 5 days | €17.95 |
| Slovenia | 2 to 3 days | €17.95 |
| Slovakia | 3 to 5 days | €17.95 |
| Spain | 2 to 3 days | €14.95 |
| Czech Republic | 2 to 4 days | €13.95 |
Shipping is free for all countries on orders of €125 or more. Hard-to-reach areas, such as islands or other remote regions, cost approximately €20 more due to additional shipping costs. All delivery times are estimates and may vary due to traffic and holidays.
We have the most boring packaging
Smartific values your privacy. That’s why we package all your purchases as plain as possible: no logos and no indication of what’s inside. Your package will arrive in a plain, sturdy cardboard box sealed with simple packing tape. Is your order very small? Then we’ll ship it in a discreet brown or white padded envelope.
The only thing visible on your box or envelope is the shipping label. That way, you're the only one excited about the package. Everyone else sees plain packaging with no clue as to where it came from.