Frequently Asked Questions
Can't find your question? Contact Us.
How quickly will I receive my order?
We ship your order as quickly as possible. You can find the current delivery times and shipping costs on our page Discreet shipping.
Will my package be shipped discreetly?
Yes. Your package is shipped in neutral packaging with no logo or product name on the outside.
When is shipping free?
Orders from € 125 ship free within the Netherlands.
How can I pay?
You pay securely via PAY. You can see the available payment methods at checkout and on the page Payment methods.
Do I have to be 18 or older?
Yes. You must be 18 or older to order from Smartific.
Can I return my order?
Contact us within 14 days. In most cases we accept returns of unopened products. Read more on the page Return.
I have a question about a product. Who can help me?
Send us a message via the contact page. We usually reply within 1 business day.