{"id":61739,"date":"2026-11-05T10:12:53","date_gmt":"2026-11-05T09:12:53","guid":{"rendered":"https:\/\/smartific.nl\/veelgestelde-vragen\/"},"modified":"2026-11-05T10:12:53","modified_gmt":"2026-11-05T09:12:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/smartific.nl\/fr\/veelgestelde-vragen\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"<div class=\"sfmk\" style=\"max-width:860px;margin:0 auto;padding:20px;font-family:Helvetica,Arial,sans-serif;color:#1a1238\"><h1 style=\"font-weight:800;font-size:clamp(30px,5vw,44px);letter-spacing:-.03em;margin:20px 0 8px;text-align:center;color:#1a1238\">Foire aux questions<\/h1><p style=\"text-align:center;color:#4a4360;margin:0 0 28px\">Vous ne trouvez pas votre question ? <a href=\"https:\/\/smartific.nl\/fr\/contact\/\" style=\"color:#f47138;font-weight:700\">Contactez-nous<\/a>.<\/p><div id=\"sfq1\" class=\"accordion-item\"><a id=\"sfq1-label\" class=\"accordion-title plain\" href=\"#sfq1\" aria-expanded=\"false\" aria-controls=\"sfq1-content\"><button class=\"toggle\" aria-label=\"Changement\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>Quand vais-je recevoir ma commande ?<\/span><\/a><div id=\"sfq1-content\" class=\"accordion-inner\" aria-labelledby=\"sfq1-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">Nous exp\u00e9dions votre commande le plus rapidement possible. Vous trouverez les d\u00e9lais et frais de livraison actuels sur notre page <a href=\"https:\/\/smartific.nl\/fr\/livraison-discrete\/\" style=\"color:#f47138;font-weight:700\">Livraison discr\u00e8te<\/a>.<\/p><\/div><\/div><div id=\"sfq2\" class=\"accordion-item\"><a id=\"sfq2-label\" class=\"accordion-title plain\" href=\"#sfq2\" aria-expanded=\"false\" aria-controls=\"sfq2-content\"><button class=\"toggle\" aria-label=\"Changement\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>Mon colis est-il exp\u00e9di\u00e9 discr\u00e8tement ?<\/span><\/a><div id=\"sfq2-content\" class=\"accordion-inner\" aria-labelledby=\"sfq2-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">Oui. Votre colis est envoy\u00e9 dans un emballage neutre, sans logo ni nom de produit \u00e0 l\u2019ext\u00e9rieur.<\/p><\/div><\/div><div id=\"sfq3\" class=\"accordion-item\"><a id=\"sfq3-label\" class=\"accordion-title plain\" href=\"#sfq3\" aria-expanded=\"false\" aria-controls=\"sfq3-content\"><button class=\"toggle\" aria-label=\"Changement\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>Quand la livraison est-elle gratuite ?<\/span><\/a><div id=\"sfq3-content\" class=\"accordion-inner\" aria-labelledby=\"sfq3-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">\u00c0 partir de &euro;&nbsp;125, la livraison est gratuite aux Pays-Bas.<\/p><\/div><\/div><div id=\"sfq4\" class=\"accordion-item\"><a id=\"sfq4-label\" class=\"accordion-title plain\" href=\"#sfq4\" aria-expanded=\"false\" aria-controls=\"sfq4-content\"><button class=\"toggle\" aria-label=\"Changement\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>Comment puis-je payer ?<\/span><\/a><div id=\"sfq4-content\" class=\"accordion-inner\" aria-labelledby=\"sfq4-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">Vous payez en toute s\u00e9curit\u00e9 via PAY. Les moyens de paiement disponibles sont indiqu\u00e9s lors de la commande et sur la page <a href=\"https:\/\/smartific.nl\/fr\/modes-de-paiement\/\" style=\"color:#f47138;font-weight:700\">Modes de paiement<\/a>.<\/p><\/div><\/div><div id=\"sfq5\" class=\"accordion-item\"><a id=\"sfq5-label\" class=\"accordion-title plain\" href=\"#sfq5\" aria-expanded=\"false\" aria-controls=\"sfq5-content\"><button class=\"toggle\" aria-label=\"Changement\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>Dois-je avoir 18 ans ou plus ?<\/span><\/a><div id=\"sfq5-content\" class=\"accordion-inner\" aria-labelledby=\"sfq5-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">Oui. Vous devez avoir 18 ans ou plus pour commander chez Smartific.<\/p><\/div><\/div><div id=\"sfq6\" class=\"accordion-item\"><a id=\"sfq6-label\" class=\"accordion-title plain\" href=\"#sfq6\" aria-expanded=\"false\" aria-controls=\"sfq6-content\"><button class=\"toggle\" aria-label=\"Changement\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>Puis-je retourner ma commande ?<\/span><\/a><div id=\"sfq6-content\" class=\"accordion-inner\" aria-labelledby=\"sfq6-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">Contactez-nous dans les 14 jours. Dans la plupart des cas, nous reprenons les produits non ouverts. Plus d\u2019informations sur la page <a href=\"https:\/\/smartific.nl\/fr\/retourner\/\" style=\"color:#f47138;font-weight:700\">Retours<\/a>.<\/p><\/div><\/div><div id=\"sfq7\" class=\"accordion-item\"><a id=\"sfq7-label\" class=\"accordion-title plain\" href=\"#sfq7\" aria-expanded=\"false\" aria-controls=\"sfq7-content\"><button class=\"toggle\" aria-label=\"Changement\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>J\u2019ai une question sur un produit. Qui peut m\u2019aider ?<\/span><\/a><div id=\"sfq7-content\" class=\"accordion-inner\" aria-labelledby=\"sfq7-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">Envoyez-nous un message via la <a href=\"https:\/\/smartific.nl\/fr\/contact\/\" style=\"color:#f47138;font-weight:700\">page de contact<\/a>. Nous r\u00e9pondons g\u00e9n\u00e9ralement sous 1 jour ouvr\u00e9.<\/p><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Veelgestelde vragen Staat je vraag er niet bij? Neem contact op. Hoe snel heb ik mijn bestelling?We versturen je bestelling zo snel mogelijk. De actuele verzendtijden en verzendkosten vind je op onze pagina Discrete verzending. Wordt mijn pakket discreet verzonden?Ja. Je pakket gaat in neutrale verpakking zonder logo of productnaam op de buitenkant. Wanneer is&#8230;<\/p>","protected":false},"author":5971,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-61739","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartific.nl\/fr\/wp-json\/wp\/v2\/pages\/61739","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartific.nl\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartific.nl\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartific.nl\/fr\/wp-json\/wp\/v2\/users\/5971"}],"replies":[{"embeddable":true,"href":"https:\/\/smartific.nl\/fr\/wp-json\/wp\/v2\/comments?post=61739"}],"version-history":[{"count":0,"href":"https:\/\/smartific.nl\/fr\/wp-json\/wp\/v2\/pages\/61739\/revisions"}],"wp:attachment":[{"href":"https:\/\/smartific.nl\/fr\/wp-json\/wp\/v2\/media?parent=61739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}