{"id":61739,"date":"2026-11-05T10:12:53","date_gmt":"2026-11-05T09:12:53","guid":{"rendered":"https:\/\/smartific.nl\/veelgestelde-vragen\/"},"modified":"2026-11-05T10:12:53","modified_gmt":"2026-11-05T09:12:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/smartific.nl\/en\/veelgestelde-vragen\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"sfmk\" style=\"max-width:860px;margin:0 auto;padding:20px;font-family:Helvetica,Arial,sans-serif;color:#1a1238\"><h1 style=\"font-weight:800;font-size:clamp(30px,5vw,44px);letter-spacing:-.03em;margin:20px 0 8px;text-align:center;color:#1a1238\">Frequently Asked Questions<\/h1><p style=\"text-align:center;color:#4a4360;margin:0 0 28px\">Can't find your question? <a href=\"https:\/\/smartific.nl\/en\/contact-us\/\" style=\"color:#f47138;font-weight:700\">Contact Us<\/a>.<\/p><div id=\"sfq1\" class=\"accordion-item\"><a id=\"sfq1-label\" class=\"accordion-title plain\" href=\"#sfq1\" aria-expanded=\"false\" aria-controls=\"sfq1-content\"><button class=\"toggle\" aria-label=\"Change\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>How quickly will I receive my order?<\/span><\/a><div id=\"sfq1-content\" class=\"accordion-inner\" aria-labelledby=\"sfq1-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">We ship your order as quickly as possible. You can find the current delivery times and shipping costs on our page <a href=\"https:\/\/smartific.nl\/en\/discrete-shipping\/\" style=\"color:#f47138;font-weight:700\">Discreet shipping<\/a>.<\/p><\/div><\/div><div id=\"sfq2\" class=\"accordion-item\"><a id=\"sfq2-label\" class=\"accordion-title plain\" href=\"#sfq2\" aria-expanded=\"false\" aria-controls=\"sfq2-content\"><button class=\"toggle\" aria-label=\"Change\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>Will my package be shipped discreetly?<\/span><\/a><div id=\"sfq2-content\" class=\"accordion-inner\" aria-labelledby=\"sfq2-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">Yes. Your package is shipped in neutral packaging with no logo or product name on the outside.<\/p><\/div><\/div><div id=\"sfq3\" class=\"accordion-item\"><a id=\"sfq3-label\" class=\"accordion-title plain\" href=\"#sfq3\" aria-expanded=\"false\" aria-controls=\"sfq3-content\"><button class=\"toggle\" aria-label=\"Change\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>When is shipping free?<\/span><\/a><div id=\"sfq3-content\" class=\"accordion-inner\" aria-labelledby=\"sfq3-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">Orders from &euro;&nbsp;125 ship free within the Netherlands.<\/p><\/div><\/div><div id=\"sfq4\" class=\"accordion-item\"><a id=\"sfq4-label\" class=\"accordion-title plain\" href=\"#sfq4\" aria-expanded=\"false\" aria-controls=\"sfq4-content\"><button class=\"toggle\" aria-label=\"Change\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>How can I pay?<\/span><\/a><div id=\"sfq4-content\" class=\"accordion-inner\" aria-labelledby=\"sfq4-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">You pay securely via PAY. You can see the available payment methods at checkout and on the page <a href=\"https:\/\/smartific.nl\/en\/payment-methods\/\" style=\"color:#f47138;font-weight:700\">Payment methods<\/a>.<\/p><\/div><\/div><div id=\"sfq5\" class=\"accordion-item\"><a id=\"sfq5-label\" class=\"accordion-title plain\" href=\"#sfq5\" aria-expanded=\"false\" aria-controls=\"sfq5-content\"><button class=\"toggle\" aria-label=\"Change\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>Do I have to be 18 or older?<\/span><\/a><div id=\"sfq5-content\" class=\"accordion-inner\" aria-labelledby=\"sfq5-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">Yes. You must be 18 or older to order from Smartific.<\/p><\/div><\/div><div id=\"sfq6\" class=\"accordion-item\"><a id=\"sfq6-label\" class=\"accordion-title plain\" href=\"#sfq6\" aria-expanded=\"false\" aria-controls=\"sfq6-content\"><button class=\"toggle\" aria-label=\"Change\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>Can I return my order?<\/span><\/a><div id=\"sfq6-content\" class=\"accordion-inner\" aria-labelledby=\"sfq6-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">Contact us within 14 days. In most cases we accept returns of unopened products. Read more on the page <a href=\"https:\/\/smartific.nl\/en\/return\/\" style=\"color:#f47138;font-weight:700\">Return<\/a>.<\/p><\/div><\/div><div id=\"sfq7\" class=\"accordion-item\"><a id=\"sfq7-label\" class=\"accordion-title plain\" href=\"#sfq7\" aria-expanded=\"false\" aria-controls=\"sfq7-content\"><button class=\"toggle\" aria-label=\"Change\" tabindex=\"-1\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><span>I have a question about a product. Who can help me?<\/span><\/a><div id=\"sfq7-content\" class=\"accordion-inner\" aria-labelledby=\"sfq7-label\"><p style=\"margin:10px 0 0;line-height:1.6;color:#4a4360\">Send us a message via the <a href=\"https:\/\/smartific.nl\/en\/contact-us\/\" style=\"color:#f47138;font-weight:700\">contact page<\/a>. We usually reply within 1 business day.<\/p><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Veelgestelde vragen Staat je vraag er niet bij? Neem contact op. Hoe snel heb ik mijn bestelling?We versturen je bestelling zo snel mogelijk. De actuele verzendtijden en verzendkosten vind je op onze pagina Discrete verzending. Wordt mijn pakket discreet verzonden?Ja. Je pakket gaat in neutrale verpakking zonder logo of productnaam op de buitenkant. Wanneer is&#8230;<\/p>","protected":false},"author":5971,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-61739","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/pages\/61739","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/users\/5971"}],"replies":[{"embeddable":true,"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/comments?post=61739"}],"version-history":[{"count":0,"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/pages\/61739\/revisions"}],"wp:attachment":[{"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/media?parent=61739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}