{"id":17026,"date":"2020-12-02T12:29:04","date_gmt":"2020-12-02T11:29:04","guid":{"rendered":"https:\/\/smartific.nl\/?page_id=17026"},"modified":"2026-11-09T22:45:45","modified_gmt":"2026-11-09T21:45:45","slug":"complaints","status":"publish","type":"page","link":"https:\/\/smartific.nl\/en\/klachten\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"
\n
\n
Service<\/span>

Complaints procedure<\/h1>

Things don't always go exactly as planned. Let us know, and we'll work together to find a solution.<\/p><\/section>\n

How to File a Complaint<\/h2>
\n
<\/filter><\/g><\/g><\/g><\/g><\/g><\/svg><\/div>

Email us first<\/h3>

We recommend that you report any complaints to us first. Please email your complaint and include your order number.<\/p><\/svg>Email us at info@smartific.com<\/a><\/div>\n

<\/filter><\/g><\/g><\/g><\/g><\/g><\/svg><\/div>

WebwinkelKeur Foundation<\/h3>

If this doesn't lead to a resolution, you can submit your dispute for mediation through WebwinkelKeur Foundation<\/a>.<\/p><\/div>\n

<\/filter><\/g><\/g><\/g><\/g><\/g><\/g><\/svg><\/div>

EU ODR Platform<\/h3>

Since February 15, 2016, consumers in the EU have also been able to file complaints through the European Commission\u2019s ODR platform: ec.europa.eu\/odr<\/a>. Is your complaint already being handled elsewhere? If not, you are free to submit your complaint through this platform.<\/p><\/div>\n<\/div><\/section>\n<\/div>\n

Contact Information<\/h2>
\n
<\/filter><\/g><\/g><\/g><\/g><\/g><\/svg><\/div>

Accessible<\/h3>

Email: info@smartific.com<\/a>
Phone: 085 0160877<\/a><\/p><\/div>\n

<\/filter><\/g><\/g><\/g><\/g><\/g><\/svg><\/div>

Company Information<\/h3>

PePePe BV, Sulky 6 J, 3897AJ Zeewolde
Chamber of Commerce number: 34236211
BTW: NL815030411B01<\/p><\/div>\n<\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"

Customer Service Complaint Policy Things don\u2019t always go exactly as planned. Let us know, and we\u2019ll work together to find a solution. Here\u2019s how to file a complaint: Email us first. We recommend that you report your complaint to us first. Email your complaint, including your order number. Email us at\u2026<\/p>","protected":false},"author":224,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-17026","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/pages\/17026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/users\/224"}],"replies":[{"embeddable":true,"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/comments?post=17026"}],"version-history":[{"count":0,"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/pages\/17026\/revisions"}],"wp:attachment":[{"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/media?parent=17026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}