{"id":13168,"date":"2019-03-05T11:19:47","date_gmt":"2019-03-05T10:19:47","guid":{"rendered":"https:\/\/smartific.nl\/retourneren\/"},"modified":"2026-10-30T11:48:47","modified_gmt":"2026-10-30T10:48:47","slug":"return","status":"publish","type":"page","link":"https:\/\/smartific.nl\/en\/retourneren\/","title":{"rendered":"Return"},"content":{"rendered":"
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Service<\/span>

Return<\/h1>

You have the legal right to return a product within 14 days of receipt without providing a reason.<\/p>\n

14-day cooling-off period<\/span>Sign in first<\/span>Return label after approval<\/span><\/div><\/section>\n

How Returns Work<\/h2>
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Subscribe<\/h3>

Please report your return within 14 days of receipt via info@smartific.com<\/a>. We do not accept items sent to us without a return request.<\/p><\/div>\n

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Return<\/h3>

After you submit your return request, you have another 14 days to actually return the product. If your return is accepted, we'll send you a return label and instructions on how and where to ship the package.<\/p><\/div>\n

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Refund<\/h3>

You will receive the full order amount, including shipping costs, in your account within 14 days of reporting the return. Any return shipping costs are your responsibility.<\/p><\/div>\n<\/div><\/section>\n

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Return shipping costs are the customer's responsibility.<\/strong><\/div>\n

Impairment<\/h2>\n

You are solely liable for any loss in value of the product or products resulting from handling or use that goes beyond what is necessary to determine the nature, characteristics, and functioning of the product.<\/p>\n

Excluded from the right of withdrawal<\/h2>\n

Certain products (such as hookahs, pipes, vaporizers, and similar items) are excluded from the right of withdrawal if they are not sealed and\/or have been used after delivery. Once the seal has been broken, these products are no longer suitable for return for health and hygiene reasons. Perishable goods (such as truffles, spores, and grow kits) also cannot be returned. Are you dissatisfied with a perishable product? Please contact our customer service. We\u2019d be happy to work with you to find a solution.<\/p>\n

Damage and problems<\/h2>\n

Please inspect your order upon receipt. Contact us immediately if the item is defective or damaged, or if you received the wrong item. That way, we can assess and resolve the issue.<\/p>\n

Exceptions and Non-Returnable Items<\/h2>\n

Certain items cannot be returned, such as perishable goods (like food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Do you have questions about your specific item? Please contact us.<\/p>\n

Exchange<\/h2>\n

The fastest way to get what you want: return the item and place a separate order for the new item as soon as your return has been accepted.<\/p>\n

Refunds<\/h2>\n

We'll let you know once we've received and inspected your return. We'll also let you know if the refund has been approved. Once approved, we'll automatically issue a refund through your original payment method. It may take some time for your bank or credit card company to process the refund.<\/p>\n<\/section>\n<\/div>\n

Return Information<\/h2>
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Return Address<\/h3>

Smartific.nl
PePePe BV
Sulky 6 J
3897AJ Zeewolde<\/p><\/div>\n

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Company Information<\/h3>

Chamber of Commerce number: 34236211
BTW: NL815030411B01
Phone: 085 0160877<\/a>
Email: info@smartific.com<\/a><\/p><\/div>\n<\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"

Service Retourneren Je hebt wettelijk het recht om een product binnen 14 dagen na ontvangst zonder opgave van reden aan te melden voor retour. 14 dagen bedenktijdEerst aanmeldenRetourlabel na akkoord Zo werkt retourneren Aanmelden Meld je retour binnen 14 dagen na ontvangst aan via info@smartific.com. Artikelen die zonder retouraanvraag naar ons worden gestuurd, accepteren we…<\/p>","protected":false},"author":224,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-13168","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/pages\/13168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/users\/224"}],"replies":[{"embeddable":true,"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/comments?post=13168"}],"version-history":[{"count":0,"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/pages\/13168\/revisions"}],"wp:attachment":[{"href":"https:\/\/smartific.nl\/en\/wp-json\/wp\/v2\/media?parent=13168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}